For questions about your account, payments, technical issues or general feedback, support is available to help. Choose the contact option that suits your enquiry and include your username where relevant, but never send your password or full card details by email. Customer support is available around the clock through live chat. For email and phone enquiries, use the details below. Our team can direct your message to the right contact.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +61 2 8124 6397 |
| Working hours | Live chat: 24/7. Email and phone: Mon-Fri, 09:00-18:00 AEST. |
Email assistance
For detailed requests, account-related issues, or anything that needs an explanation or supporting documents, email is the preferred contact method. Include a clear subject line and make sure your contact details are up to date, so we can understand your request and avoid delays. If relevant, include your account email and any reference details, but never send your password or full card number.
Submit your enquiry
Response Time
Live chat is available 24/7 for quick questions about your account, games or bonuses. For requests sent to support, most enquiries are answered within one business day. More complex issues, such as payment or account queries, may take longer depending on their nature. Please include the relevant details when you get in touch so we can address your request.
Feedback
Have feedback, a suggestion or an idea for improving the website? We’d love to hear it. Tell us what’s working well and what could be clearer or easier to use. Every message is reviewed carefully, and your feedback helps us improve the service and make the website better for everyone. Thanks for taking the time to share your thoughts.