General Terms and Conditions

These Terms and Conditions set out the rules for using Orozino Casino, including account access, deposits, withdrawals, promotions and other platform features. They explain the relationship between us and each person who visits or uses the service. Please read them before registering or placing a wager. By accessing the platform or creating an account, you agree to follow these terms and any applicable rules displayed alongside individual services. If you do not agree, do not use the platform. Additional terms may apply to specific games, payment methods or promotions.

Using the Platform

Account Responsibilities

Keep your account details accurate and up to date. You are responsible for activity carried out through your account and for keeping your login information confidential. Do not share account access or allow another person to use your account. Contact support if you believe someone else has accessed it or if your details need correcting.

Use one account only unless we expressly allow otherwise. Duplicate, misleading or incomplete account information may affect access to the platform, promotions or account funds. We may ask you to confirm information before providing certain services. You must provide accurate details when requested and keep your payment account in your own name.

Eligibility

You must be at least 18 years old, or the legal age for gambling in your location if that is higher. You must be legally permitted to use online casino services where you are located. Access may be unavailable in restricted regions. You are responsible for checking the rules that apply to you before using the platform.

Do not register or use the service if you are prohibited from gambling by law, court order or another applicable restriction. We may restrict or close access where eligibility requirements are not met.

Acceptable Use

Use the platform only for personal, lawful purposes and in line with these terms and the rules shown for each game or feature. Do not interfere with the service, attempt to gain unauthorised access, introduce harmful code, or use the platform to commit fraud or break the law.

Do not use another person’s identity or payment method without permission. You must not manipulate games, exploit errors, interfere with other users or attempt to bypass account or location restrictions. Access may be limited if your use breaches these requirements.

Payments and Promotions

Deposits and Withdrawals

Payment options, minimum and maximum amounts, processing times and any applicable fees are displayed through the platform or at the time of a transaction. Availability can vary by location and payment provider. Make sure payment details are correct before confirming a transaction.

Withdrawals are subject to account eligibility, applicable verification requirements and the limits shown on the platform. We may request information needed to confirm your identity, address or payment method. A request may be delayed or declined if required details are incomplete, the payment method cannot receive funds, or the transaction does not meet these terms.

Bonuses and Promotions

Each promotion may have its own eligibility conditions, claim period, wagering requirements, game restrictions, maximum bet rules and withdrawal conditions. Read the promotion terms before opting in or using bonus funds. If promotion terms differ from these general conditions, the promotion terms apply to that offer.

Offers are not transferable unless stated otherwise, and only eligible accounts may use them. We may remove a promotional benefit where it has been obtained through a breach of the applicable terms. Unused or expired benefits may no longer be available.

Disputes and Changes

Questions and Disputes

If you have a question about your account, a transaction or use of the platform, contact customer support and provide relevant details. We will consider the information supplied and respond through the available support channels. Keep copies of transaction confirmations and any messages relevant to your enquiry.

If you disagree with an outcome, explain the issue and identify the decision or transaction in question when contacting support again. Any dispute will be handled under these terms and applicable law. Nothing in these terms removes rights that cannot legally be excluded.

Updates to These Terms

We may update these terms when the platform, its services or applicable requirements change. The revised version will be made available on the platform with its effective date where applicable. Continued use after an update takes effect means you accept the revised terms. If you do not agree, stop using the service and contact support about your account.